I have several favorite books, one of which is the Design of Everyday Things. I first read this book when it was initially published in 1988…yes 1988, and I’m still talking about it! 🙂
The book written by Don Norman describes why some things we surround ourselves with are more naturally adopted for everyday use by people. Anyway, fabulous book, and just recently I became aware that Don was going to teach a MOOC on Udacity on the topic. I would challenge you to join me in the MOOC and to take the course thinking about how we can redesign what we do in Extension to be more readily adoptable by new Extension clientele.